Terms of Sale

Order Accuracy

It is your responsibility to review carefully and confirm the accuracy of all product selections, finishes, and quantities on your order before submitting it to Calligaris OC.

Payments and Deposits

Online Purchases: We accept Visa, MasterCard, AMEX and Discover. Your card will be charged when your order is placed.

In-Store Purchases: A non-refundable and non-transferable 50% deposit is required when placing your order. The remaining balance must be paid in full before scheduling delivery or pickup. We accept Visa, MasterCard, AMEX, Discover, cash, and checks. Check payments require a 5-10 business day clearing period before merchandise can be released. Certified checks are exempt from this delay.

Cancellations, Changes and Returns

All sales are final. No refund is issued on any sale.

Cancelling an order incurs a charge of 25% of the sale amount. Credit card purchases incur an additional 4% termination fee. Deposits are not refundable.

Special orders cannot be cancelled. Because nearly every Calligaris piece is produced to order, this applies to the majority of our furniture.

Changes can only be considered before your order has been confirmed to the factory, and cannot be guaranteed. Changes may result in additional charges due to variations in product prices based on size and finish.

Returns, Exchanges, and Refunds: delivered or picked-up items are not eligible for return, exchange, or refund, except as outlined in the "Damaged Product" section of our Cancellations & Returns page.

Product Lead Times

Because nearly every Calligaris piece is made to order to your chosen finishes and materials, delivery typically takes approximately four months (about 16 weeks) from the date your order is confirmed. Items held in stock may arrive sooner. These lead times are estimates only, and your specific estimate is provided when your order is confirmed. If your order includes items with different lead times, the entire order will be delivered based on the longest estimated timeframe, unless separate deliveries are requested (additional charges will apply).

While we strive to meet estimated delivery times, delays may occur due to manufacturing processes, unforeseen freight issues, acts of God, or transportation damage. Calligaris OC is not responsible for delays beyond our control, and estimated dates are not grounds for cancellation. To inquire about an order affected by a delay, please contact Customer Service at (714) 884-3346 or through our contact page.

Deliveries

Full payment is required before delivery can be scheduled.

Deliveries are facilitated by an insured third-party service. Additional fees may apply for missed deliveries or deliveries involving more than two standard flights of stairs. Our delivery teams are not authorized or insured to move any items other than the Calligaris merchandise being delivered.

It is your responsibility to ensure that all purchased items will fit into the intended space and through all access points (entryways, elevators, stairwells, etc.). Package dimensions are available upon request.

While we take the utmost care, products may occasionally be damaged during shipping. Any damaged or defective goods must be reported within 24 hours of delivery for your claim to be accepted. We will make every effort to repair or replace the damaged part or item at no cost to you.

Upon completion of delivery, please verify that all merchandise is accounted for and in satisfactory condition. Any damage or missing items must be noted with the delivery team before they leave your premises.

If a third party receives the merchandise on your behalf, you remain responsible for ensuring all items are present and in good condition, and for noting any issues with the delivery team.

Orders must be paid in full within 10 days of arrival at our local warehouse. Layaways and all other orders are held for a maximum period of three months from the invoice date. Calligaris OC is not responsible for unclaimed merchandise after that expiration date, and the deposit is not refundable.

We cannot deliver to post office box addresses or freight forwarding companies.

Wall Mounting

Our delivery service does not include wall mounting. Please discuss any wall mounting requirements with your sales associate.

Warranty

All Calligaris products include a one-year limited manufacturer's warranty, effective from the date of delivery. This warranty covers only parts and materials necessary for repair and does not cover labor costs.

This warranty applies to manufacturing defects only and does not cover misuse, improper handling, or general wear and tear. Clearance and floor model items are sold as-is and are not covered under warranty.

Any modifications to the product will void the manufacturer's warranty. Warranties apply only to the original purchaser and are not transferable.

Disclaimers

Damaged or defective items will be repaired or replaced at the sole discretion of Calligaris OC. Replacement parts and items are subject to our standard delivery lead times. Customers are not entitled to further discounts or additional compensation when damage or defects are repaired or replaced.

Product finishes may exhibit slight variations in color and texture compared to samples; an exact match cannot be guaranteed. Wood products may naturally display knots and grain inconsistencies, which are not considered defects. Plastic chairs may have minor manufacturing artifacts that are considered normal and not defects. Only specifically designated Calligaris products are suitable for commercial use.