Deliveries

Home Delivery (Online Purchases)

Orders delivered within our local service territory are delivered by our white-glove team: in-home placement in the room of your choice, unpacking, and removal of all packaging materials. Delivery is a flat fee based on your order value and the delivery distance from our Costa Mesa showroom, ranging from $499 to $899. Deliveries beyond 200 miles, and certain higher-value long-distance combinations, are quoted individually. Your exact delivery fee is confirmed with you when your order is placed. The delivery partner will call to schedule a delivery date and a four-hour window once your item(s) reach the local terminal, and a signature is required upon delivery. Any damage to boxes must be noted on the Bill of Lading from the delivery company. Please provide a daytime phone number when ordering so delivery can be arranged. We offer deliveries six days a week. For questions, contact our Customer Service team or call (714) 884-3346.

Delivery Lead Times

Because nearly every Calligaris piece is made to order to your chosen finishes and materials, delivery typically takes approximately four months (about 16 weeks) from the date your order is confirmed. Items held in stock at our regional warehouse may arrive sooner. Your specific estimate is provided when your order is confirmed. Orders with multiple items will be delivered together based on the longest lead time, unless separate deliveries are arranged (additional charges apply). Contact customer service to arrange separate shipments or place separate orders. Custom and special orders begin production immediately and cannot be cancelled. Additional shipping surcharges may apply to large or heavy items, which will be communicated at the time of purchase. We cannot ship to PO boxes or freight forwarders, and a signature is required for delivery.

Delivery Delays

While we strive for timely delivery, delays due to manufacturing, freight issues, or transportation damage may occur. Calligaris OC is not responsible for delays beyond our control, and estimated dates are not grounds for cancellation. Refer to the Cancellations & Returns section for cancellation inquiries.

Where We Deliver

We currently deliver throughout Orange County and greater Southern California. For deliveries outside this area, we partner with specialized freight carriers. Contact customer service for a delivery quote.

International Deliveries

We currently do not ship outside the continental US.

Ensuring A Smooth Delivery

Our delivery team will call you before arrival. Please provide the best contact phone number(s). If they cannot reach you, they will still attempt delivery. If no one is available, they will call again and leave a message, if possible, wait for 15 minutes, and then return the goods to our warehouse. Please provide at least 24 hours' notice for delivery cancellation or rescheduling. Failed deliveries are subject to the full delivery charge, and a rescheduling fee will apply for a second delivery attempt.

Inspection of Delivered Items

Please inspect your product(s) for any visible damage upon receipt. If any items are damaged, notify us by email within 24 hours of delivery with photographs of the product and packaging, including close-ups of the damaged area. Refer to the "Damaged Product" section of our Cancellations & Returns page for more information. If delivered by our Full-Service Delivery partners, you will be asked to sign a document confirming your satisfaction. Note any issues directly on this document.

Unclaimed Orders & Delays In Accepting Delivery

Layaways and all other orders are held for a maximum period of three months from the invoice date. Calligaris OC is not responsible for unclaimed merchandise after that expiration date, and the deposit is not refundable. If you are unable to accept delivery within that period, please contact our Customer Service team as early as possible so we can discuss options with you.