Deliveries

Home Delivery (Online Purchases)

Standard curbside drop-off delivery for online purchases is $399. The delivery truck will arrive at the curb outside your home within your scheduled 4-hour window. You are responsible for unloading and moving the item(s) beyond that point. We recommend having assistance. The delivery partner will call to schedule a delivery date and 4-hour window once your item(s) reach the local terminal. A signature is required upon delivery. Packaging will not be removed, and assembly service is not included. Any damage to boxes must be noted on the Bill of Lading from the delivery company. Contact our Customer Service team or call (714) 884-3346 for White Glove delivery options (assembly, installation, and packaging removal). Please provide a daytime phone number when ordering to arrange delivery. We offer deliveries six days a week with a four-hour window.

Delivery Lead Times

Because nearly every Calligaris piece is manufactured to order in Italy to your chosen finishes and materials, delivery typically takes approximately four months (about 16 weeks) from the date your order is confirmed. Items held in stock at our regional warehouse may arrive sooner. Your specific estimate is provided when your order is confirmed. Orders with multiple items will be delivered together based on the longest lead time, unless separate deliveries are arranged (additional charges apply). Contact customer service to arrange separate shipments or place separate orders. Custom orders begin production immediately and cannot be canceled, changed, returned, or refunded. Additional shipping surcharges may apply to large or heavy items, which will be communicated at the time of purchase. We cannot ship to PO boxes or freight forwarders, and a signature is required for delivery.

Delivery Delays

While we strive for timely delivery, delays due to manufacturing, freight issues, or transportation damage may occur. Calligaris OC is not responsible for delays beyond our control, and estimated dates are not grounds for cancellation. Refer to the Cancellations & Returns section for cancellation inquiries.

Where We Deliver

We currently deliver throughout Orange County and greater Southern California. For deliveries outside this area, we partner with specialized freight carriers. Contact customer service for a shipping quote and White Glove delivery options.

International Deliveries

We currently do not ship outside the continental US. We can ship to a US-based freight forwarder; however, the customer is responsible for all freight forwarder fees, brokerage fees, and international taxes.

Ensuring A Smooth Delivery

Our delivery team will call you before arrival. Please provide the best contact phone number(s). If they cannot reach you, they will still attempt delivery. If no one is available, they will call again and leave a message, if possible, wait for 15 minutes, and then return the goods to our warehouse. Please provide at least 24 hours' notice for delivery cancellation or rescheduling. Failed deliveries are subject to the full delivery charge, and a rescheduling fee will apply for a second delivery attempt.

Inspection of Delivered Items

Please inspect your product(s) for any visible damage upon receipt. If any items are damaged, notify us immediately via email with photographs of the product and packaging, including close-ups of the damaged area. Refer to the "Damaged Product" section for more information. If delivered by our Full-Service Delivery partners, you will be asked to sign a document confirming your satisfaction. Note any issues directly on this document.

Unclaimed Orders, Delays In Accepting Deliveries & Storage Fees

Orders must be delivered or picked up within 30 calendar days of arrival at our local warehouse. Orders requiring storage after 30 days are subject to a $25.00 per day storage fee, payable before delivery. If you do not communicate about your delivery and fail to claim the order within six months, the order will be canceled, and a non-transferable store credit will be issued (less a 30% restocking fee, applicable storage charges, and other related fees).