Cancellations & Returns

All Sales Are Final

Nearly every Calligaris OC piece is made to order specifically for your purchase, and production begins shortly after your order is confirmed. All sales are final and no refund is issued on any sale. This applies to delivered and picked-up items alike.

The only exceptions are manufacturing defects and damage in transit, both of which we will put right at no cost to you. See the "Damaged Product" and "Warranty Claims" sections below.

Before you order, please make sure the furniture will fit through doorways, elevators, hallways, and stairways, and into the intended space. Package and assembled dimensions are available on request, and our showroom team is glad to help you check clearances before you commit.

Cancelling Your Order

Cancelling an order incurs a charge of 25% of the sale amount. Credit card purchases incur an additional 4% termination fee. Deposits are not refundable.

Special orders cannot be cancelled. Because most of our catalogue is produced to order, this applies to the majority of our furniture. If you are unsure whether your order is a special order, please ask before you place it.

To discuss a cancellation, contact us at calligaris.oc@calligaris.com or (714) 884-3346.

Changing Your Order

Changes can only be considered before your order has been confirmed to the factory, and cannot be guaranteed. Changes may affect the total price, since pricing varies by size and finish. Clearance items, floor models, and custom upholstery cannot be changed. To request a change, contact us at calligaris.oc@calligaris.com or (714) 884-3346 as soon as possible.

Unclaimed Orders

Layaways and all other orders are held for a maximum period of three months from the invoice date. Calligaris OC is not responsible for unclaimed merchandise after that expiration date, and the deposit is not refundable.

Damaged Product

We do our very best to ensure your items arrive to you intact, but occasionally products are damaged during shipping. In such cases, we will make every effort to either repair or replace the damaged part or item as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery, otherwise your claim will not be accepted. Damaged pieces will be repaired or replaced at the sole discretion of Calligaris OC.

Please review our policies below for dealing with items damaged during freight.

DAMAGE TO PACKAGING ONLY

If you receive a package with obvious damage to the outside of the packaging but believe the item inside is intact, please make written note of this with the courier/3rd party delivery company when signing for your package.

DAMAGE TO PACKAGE AND CONTENTS

If your package appears significantly damaged, please inspect the contents. If the goods inside are damaged, you may refuse the package and it will be returned to us. If the damage to your goods is minor, you may choose to accept the damaged pieces, and use the pieces until we address the issue.

DAMAGE TO CONTENTS ONLY

If your package is found to hold damaged contents, please DO NOT discard the original packaging. We will require images of the damage to the product as well as the packaging. Please be sure to report damaged goods within 24 hours of delivery, otherwise your claim will not be accepted.

Submitting a Claim For Damaged Goods

  • Take photos of any damages to the items and to the packaging.
  • Contact us at calligaris.oc@calligaris.com or (714) 884-3346. Please provide: your original order number, your name, and clearly identify the product that is damaged.
  • Arrangements will be made for repair or replacement of the damaged part or the item at no cost to you. Please note that your original product delivery lead time may apply for a replacement.
  • We will instruct you on how, or if, to return the damaged product or parts.

Returning a Damaged or Defective Item

If we have authorized a return because of a manufacturing defect or transit damage, the process is as follows.

All returns must be pre-authorized. Contact us at calligaris.oc@calligaris.com and provide your original order number, your name, and identify the product you are returning along with the nature of the defect or damage.

Once authorized, we will issue a Return Authorization Number (RAN), which must be attached to the box in plain view. Without a visible RAN we will be unable to process the delivery, and the package will be refused and returned to you. Our Customer Service team will supply the correct return address with your Return Authorization. Do not ship a return without a confirmed return address.

Once we have received the returned product and confirmed the defect or damage, you will receive a confirmation e-mail, and we will arrange repair or replacement as agreed.

Requirements for authorized returns:

  • Returns must be in original condition with all original packaging.
  • Retain the original packing materials, receipt, and all merchandise tags. You may need to provide supplementary packing materials if the outer carton was worn or damaged on the original trip out to you.
  • Items that are damaged on the return trip will not be eligible for repair or replacement, and you will have to claim the value of the merchandise with your insurer.
  • We recommend using a shipping service that offers tracking.
  • We do not accept returns that are shipped C.O.D. or on our account.

Please Note

  • Delivery charges are not refundable.
  • We do not accept returns or exchanges on any item, including made-to-order furniture, custom or special-order furniture, floor samples, clearance items, and polycarbonate products.
  • We do not accept returns from other retailers selling Calligaris products.
  • If your item was damaged on its way to you, you must document the issue. Please refer to the Damaged Product section above.

Warranty Claims

All Calligaris products carry a standard manufacturer's warranty of one year, commencing the date the order was delivered. Clearance items and floor models are sold as-is and are not covered under the standard manufacturer's warranty.

If you are experiencing an issue with your product, please contact us at calligaris.oc@calligaris.com with your original order number, your name, the product concerned, a short description of the issue, and clear images.

We will do our very best to resolve the issue as soon as possible. During the warranty period, defective items will be repaired or replaced at the sole discretion of Calligaris OC. Standard lead times for replacement parts or pieces will apply.

We reserve the right to refuse the claim if the item is found to have been altered in any way, misused, neglected, or used other than in accordance with the instructions, or if the warranty has expired or the problem is due to normal wear and tear.