Cancellations & Returns

Made to Order

Nearly every Calligaris OC piece is manufactured to order in Italy specifically for your purchase. Production begins shortly after your order is confirmed. Because each piece is built for you, made-to-order items cannot be returned, exchanged, or refunded once production has started. This applies to delivered and picked-up items alike.

The only exceptions are manufacturing defects and damage in transit, both of which we will put right at no cost to you. See the "Damaged Product" and "Warranty Claims" sections below.

Before you order, please make sure the furniture will fit through doorways, elevators, hallways, and stairways, and into the intended space. Package and assembled dimensions are available on request, and our showroom team is glad to help you check clearances before you commit.

Changing Your Order

If you have second thoughts after placing an online order, you can request changes within 48 hours, provided production has not yet begun. Be aware that changes may affect the total price. If the changed order is less than the original, you will receive a store credit or refund (minus a 5% credit card processing fee). Clearance items, floor models, and custom upholstery cannot be changed. To request a change, contact us at calligaris.oc@calligaris.com or (714) 884-3346.

Canceling Your Order

You may cancel your order within 48 hours of placing it, subject to a 5% credit card processing fee and any shipping charges already incurred. Orders cancelled before production begins are eligible for a refund on this basis. Once production has started, an order cannot be cancelled, and any deposit or payment made is subject to a cancellation fee covering manufacturing costs already incurred.

Damaged Product

We do our very best to ensure your items arrive to you intact, but occasionally products are damaged during shipping. In such cases, we will make every effort to either repair or replace the damaged part or item as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery, otherwise your claim will not be accepted. Damaged pieces will be repaired or replaced at the sole discretion of Calligaris OC.

Please review our policies below for dealing with items damaged during freight.

DAMAGE TO PACKAGING ONLY

If you receive a package with obvious damage to the outside of the packaging but believe the item inside is intact, please make written note of this with the courier/3rd party delivery company when signing for your package.

DAMAGE TO PACKAGE AND CONTENTS

If your package appears significantly damaged, please inspect the contents. If the goods inside are damaged, you may refuse the package and it will be returned to us. If the damage to your goods is minor, you may choose to accept the damaged pieces, and use the pieces until we address the issue.

DAMAGE TO CONTENTS ONLY

If your package is found to hold damaged contents, please DO NOT discard the original packaging. We will require images of the damage to the product as well as the packaging. Please be sure to report damaged goods within 24 hours of delivery, otherwise your claim will not be accepted.

Submitting a Claim For Damaged Goods

  1. Take photos of any damages to the items and to the packaging.
  2. Contact us at calligaris.oc@calligaris.com or (714) 884-3346. Please provide: your original order number, your name, and clearly identify the product that is damaged.
  3. Arrangements will be made for repair or replacement of the damaged part or the item at no cost to you. Please note that your original product delivery lead time may apply for a replacement. Damaged goods must be reported within 24 hours of delivery, otherwise your claim will not be accepted.
  4. We will instruct you on how, or if, to return the damaged product or parts.

Returning a Damaged or Defective Item

If we have authorized a return because of a manufacturing defect or transit damage, the process is as follows.

All returns must be pre-authorized. Contact us at calligaris.oc@calligaris.com and provide:

  • Your original order number (if applicable).
  • Your name (and/or the name the item was ordered under).
  • Identify the product that you are returning, and the nature of the defect or damage.

Once authorized, we will issue a Return Authorization Number (RAN), which must be attached to the box in plain view. Without a visible RAN we will be unable to process the delivery, and the package will be refused and returned to you. Our Customer Service team will supply the correct return address with your Return Authorization. Do not ship a return without a confirmed return address.

Once we have received the returned product and confirmed the defect or damage, you will receive a confirmation e-mail, and we will arrange repair, replacement, or refund as agreed. Where a refund applies, it is issued to the same payment method used to place your order. Although refunds are issued promptly, it may take up to 15 days to appear on your statement.

Requirements for authorized returns:

  • Returns must be in original condition with all original packaging.
  • Retain the original packing materials, receipt, and all merchandise tags. You may need to provide supplementary packing materials if the outer carton was worn or damaged on the original trip out to you.
  • Items that are damaged on the return trip will not be eligible for a refund, and you will have to claim the value of the merchandise with your insurer.
  • We recommend using a shipping service that offers tracking.
  • We do not accept returns that are shipped C.O.D. or on our account.

Please Note

  • Standard shipping and delivery charges are not refundable.
  • We do not accept returns or exchanges on made-to-order furniture, custom or special-order furniture, floor samples, clearance items, or polycarbonate products.
  • We do not accept returns from other retailers selling Calligaris products.
  • If your item was damaged on its way to you, you must document the issue. Please refer to the Damaged Product section above.

Final Sale

All clearance items, custom upholstery orders, and floor model sales are final sales and are not eligible for a return or refund. Clearance items and floor models are not covered under the standard manufacturer’s warranty.

Warranty Claims

All Calligaris products carry a standard manufacturer’s warranty of one year, commencing the date the order was delivered.

If you are experiencing an issue with your product, please contact us at calligaris.oc@calligaris.com with the following:

  • Your original order number (if applicable).
  • Your name (and/or the name the item was ordered under.)
  • Identify the product that you are experiencing an issue with.
  • A short description of the issue.
  • Clear images of the issue.

We will do our very best to resolve the issue as soon as possible. During the warranty period, defective items will be repaired or replaced at the sole discretion of Calligaris OC. Standard lead times for replacement parts or pieces will apply.

We reserve the right to refuse the claim if the item is found to have been altered in any way, misused, neglected, or used other than in accordance with the instructions, or if the warranty has expired or the problem is due normal wear and tear.